Return Policy

ALCI Beauty Return Policy

We want you to love your purchase from ALCI Beauty. If for any reason you're not completely satisfied, we offer a simple and hassle-free return process. Please read our return policy below to understand the terms and how to initiate a return.

1. Eligibility for Returns:

  • We accept returns on unused, unopened products only.
  • Returns must be made within 30 days from the date of purchase.
  • To be eligible for a return, your item must be in its original packaging with the seal unbroken.

2. Non-Returnable Items:

  • Products that have been used, opened, or damaged after receipt cannot be returned.
  • Gift cards or promotional items are non-returnable.

3. How to Initiate a Return: To begin the return process, please contact our customer service team at support@alcibeauty.com with the following details:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Our customer support team will guide you through the return process and provide you with a return authorization (RA) number if your return is approved.

4. Refunds and Exchanges:

  • Refunds: Once your returned item is received and inspected, we will notify you by email. Refunds will be processed to the original payment method within 7-10 business days.
  • Exchanges: If you wish to exchange your product for another fragrance, we can assist in processing that request. The item will need to be returned, and a new purchase will be made.

5. Return Shipping:

  • You are responsible for the cost of return shipping unless the product is damaged or defective. We recommend using a trackable shipping service for returns, as ALCI Beauty is not responsible for lost returns.

6. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We will either offer a full refund or exchange for a new item at no additional cost to you.

Contact Us: For any inquiries or issues related to returns, feel free to reach out to us at support@alcibeauty.com. Our team is ready to assist you and ensure a smooth process.